Refunds and Returns
Eligible purchases can be exchanged within 14 days of purchase for another course, service, or product of your choosing of equal or lower value, or refunded.
We want you to provide you with the best learning experience possible. Sometimes we understand the course you selected isn’t quite what was expected, eligible purchases can be exchanged within 14 days of purchase for another course up to the value of your original purchase.
In cases where an exchange is declined, a refund will be granted back to the payment method used, provided it otherwise meets our 14-day refund policy.
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase. Access to your course will be deactivated and removed.
We reserve the right, in our sole discretion, to determine the eligibility of the refund/exchange request or deny refund/exchange requests in cases where we believe there is refund/exchange abuse, including but not limited to the following:
- All or part of the course has been consumed or studied by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Students who have their account blocked or course access restricted due to a violation of our terms.
All return requests and cancellations must be notified to us in writing within 14 days of receiving your order. Please notify us via email at firstname.lastname@example.org
Our team will confirm the refund process to you in response to your request. You will be responsible for returning the goods to Re-activ8 at your own cost and risk, unless the goods are faulty. As a result we recommend you get a free proof of postage certificate from the Post Office or send any parcel by a recorded delivery service.
Goods should be returned to:
1 Tewkesbury Road
Items that are sent back or returned without prior authorisation from the customer service team will not be able to be processed for refund.
We regret that we cannot be responsible and will not issue refunds for returned items which never reach Re-activ8, or are returned damaged (including due to damage in transit).
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase.
1-2-1 Coaching Services
All coaching sessions purchased as a package should be used within a 3 Month period from the start of the first session, sessions unused for whatever reason will not be refunded, however, the time to use the sessions will be extended by 1 month.
Please note that 4 weeks of ‘non-coaching’ per 12-month period have been anticipated, to allow for holidays/sickness for both yourself and your coach.
If for any reason you wish to discontinue your coaching before the end of the period of your commitment that you have signed up for you will pay for all sessions received to date plus pay an Early Termination Fee of £65. Please note a two weeks cancellation notice is required.
If you wish to freeze your sessions, a request must be made in writing to Re-activ8. Sessions can be frozen once per 12-month period for a maximum of 3 months (but not beyond the 12 month period).